Thank you for choosing City Dream Innovations Shop! We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with the product you purchased, you can apply for a refund according to the following terms:
Refund Application Time You can apply for a refund within 30 days of receiving the product. Please ensure that the product is unused and retains the original packaging and tags.
Refund Application Process Please contact the customer service team (aaliyahtuck@citydreaminnovationsshop.com) by email and provide the following information:
Order number Purchase date Reason for refund Attach photos of the relevant products (if applicable) Refund Processing We will review your refund request within 5 working days after receiving it. If the application is approved, we will process the refund within 7-10 working days after the review is approved, and the refund will be refunded through the original payment method.
Special circumstances
If the product is damaged or defective during transportation, you should contact us within 48 hours of receiving the product so that we can provide you with a replacement or refund service. Personalized customized products and discounted products are not applicable in the refund policy. Shipping Cost Unless due to product defects or wrong shipment, the refund application will not include the original shipping cost, and the return shipping cost shall be borne by the customer.
If you have any questions, please feel free to contact us. Thank you for your support to City Dream Innovations Shop!
